FREQUENTLY ASKED QUESTIONS
When and how do I pay for the class?
Detailed payment information is contained in the confirmation you receive after registering. You can pay by check or credit card. You can mail us a check in advance or bring one to class. If you need to send us a check after the class, just let us know in your order details. To pay with Visa or MasterCard, register for your class online and you will be emailed a receipt and a confirmation.
I need a hotel, will you recommend one?
We will give you a couple of hotel recommendations along with your confirmation. Recommendations are provided by the host agency and we try to recommend hotels that give government rates. We do not, however, negotiate rates or block out rooms, unless the class is actually being held at a hotel. We always suggest you make reservations sooner rather than later.
What time does class start and end?
Class starts at 0800 and typically ends around 1600. Sometimes the instructor will adjust hours to accommodate the class, but that is a case-by-case and day-by-day decision. If you need an accommodation to meet a personal obligation or for travel plans (catching a flight etc...) just let your instructor know in advance. We are flexible.
Are any meals provided?
No. Everyone is on their own for lunch. Host agencies often provide morning coffee and some provide additional refreshments. There are no guarantees. If you depend on that morning coffee, it is probably a good idea to grab a cup and bring it to class, at least on the first morning.
What is the dress code?
Casual to business casual. Jeans and t-shirts are as typical as Dockers and polo shirts. Shorts when the weather is warm is OK. It is not unusual for someone to show up in a tie, but they generally shed it by the second day. If your department has a dress code for training, that is between you and them.
What is the class atmosphere like?
Relaxed, interactive and entertaining. You will have a good time in the class and there is plenty of group discussion and exercises. We will challenge your thinking, but will never force you into anything. If you are the quiet type, that is perfectly OK.
What if I have court or a family issue that requires I miss class?
There are always things that come up and we can generally work with you. Just let your instructor know about it in advance.
Contact us to apply your payment to another class or to receive a refund (within 30 days of the class) no questions asked.
What if I have a question that isn't listed here?
Contact us! We'd be happy to answer any questions you may have.